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Contact Information You can contact the customer service representative of Golden Nugget calling Golden Nugget's helpline phone numbers.
Toll-Free Number: Customer Service: Golden Nugget Atlantic City: General Information. Golden Nugget Biloxi: General Information. Golden Nugget Lake Charles: General Information Room Reservations.
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Golden Nugget Website: www. Golden Nugget Online Chat: Visit contact page. Golden Nugget Email: Message this business.
Corporate Office Address: Golden Nugget Hotel. Fremont St. Las Vegas, NV Las Vegas, Nevada Help in Social Networks:.
Edit Business Info. Golden Nugget Rating Based on 63 Reviews Rating details. Customer service. Facilities and Services. Value for money.
Rating Details. Diversity of Products or Services. Billing Practices. Golden Nugget Overview Golden Nugget was first mentioned on PissedConsumer on Sep 22, and since then this brand received reviews.
View full Golden Nugget overview. Golden Nugget Overview. Rating Details 63 rated reviews. View all criteria. Rating Details.
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Mailing Address:. Fremont St. Las Vegas, NV Las Vegas, Nevada Reviews 0. Show reviews that mention. Filter review. Most helpful review. Sep 15, Maria M.
Horrible experience online. I have account with several online casinos due to Covid, its safer to play from home. Golden Nugget Is by far the worse one.
I set up my account and use the checking option. They had no trouble accepting a deposit from my account but when it came time to withdrawal Comment Helpful 0 Not helpful 0.
Product Golden Nugget Casino Game. Pros Nice slot games available. Cons Payment policies and customer service. Preferred solution Evaluate your policies with customer in mind.
Share Share Tweet. Check our FAQ Verified Reviewer. Dec 10, jim d. Account freeze. Immediately froze. Can't play, deposit, or withdraw. They made me resubmit all my docs 3times.
It's been 7 days and still frozen. Not only can't reps help, they won't let you speak to anyone in charge. User's recommendation: Try another on-line casino.
View full review. Service Golden Nugget Customer Care. Preferred solution unfreeze my acct. Nov 06, PissedConsumer of Philadelphia, PA.
Slots not hitting anymore. Live Unlimited BJ is an In-Your-Face fraud. Suspecting most every game is fixed to unnaturally favor the house.
Ive suspected the unlimited BJ of shuffling the cards to favor the house. Its not difficult to program the automated card shuffling system to favor the house when only one hand is dealt per round.
I encourage any skeptic willing to lose a few bucks to experience it for Location Philadelphia, Pennsylvania. Sep 20, cameron f.
Price Gouging. Reservations canceled that were made the day after Hurricane Laura hit since we are an essential business that is helping rebuild the city for businesses and homeowners.
Location Lake Charles, Louisiana. Preferred solution Full refund. Aug 10, PissedConsumer of Ontario, CA. I was robbed inside of your casino.
D moved to the machine next to the one I cashed out of. A man came by and snatched my voucher. I jumped up and tried to seek help but couldn't leave the machine because I had money in it.
I pushed the service lights on the machines and continued looking for and employee of some sort. I found one and was told sorry. If you can't protect your guests and their money?
But you protect your own money that is sad. I was a guest in room I left feeling traumatized violated and ignored by your casino. Location Ontario, California.
Aug 10, Melissa O. I was Robbed in the casino. I was staying in their hotel as. A guest and was playing a machine. I stood up looking for help but didn't see any security and couldn't leave my machine because it had money in it so I pushed the service lights still no one.
I saw an employee walking by and alerted him. Long story short it was all on camera. And I was told sorry. Once you have earned at least 3, Golden Points you will automatically gain entry into the VIP Rewards Club.
This club features awesome perks such as weekly cash back bonuses, surprise VIP happy hours, and free rooms, meals, or event tickets at Golden Nugget Casino in Atlantic City.
After you have achieved entry into the VIP Rewards Club, you can begin to try and gain entry into the VIP Elite Club by gambling even more.
This club is invitation-only, but once you get in you can enjoy all the perks of the VIP Rewards Club in addition to a personalized VIP Account Manager, specialized holiday or birthday gifts, and faster withdrawal speeds.
The sign-up bonus comes with a relatively easy playthrough requirement of 10x the amount of the deposit plus the bonus. The wagers that you make will contribute differently towards the playthrough requirements depending on which game you are playing.
If you do not wager or make a deposit for 90 days in a row, Golden Nugget will void all of the Golden Points sitting in your account.
We recommend redeeming these points for dollars as often as possible to avoid any problems. There are three ways to get ahold of the customer support team at the Golden Nugget.
This is completely standard for an online casino to have three methods, but the only way to know how effective they really are is to test them out.
The instant you create an account on Golden Nugget and log-in you will be contacted by a Live Chat specialist. Their Live Chat response time is under 3 seconds most of the time, so this should be your go-to method for contacting customer support.
If Live Chat is not working or not your preferred method of contact then you can just give them a call at We gave this number a test run on a busy Friday afternoon and we were talking to a human representative within 5 seconds of waiting.
Finally, if you wish to contact them in the slowest way possible you can always send them an email at support goldennuggetcasino.
There is really no reason to use this method since the gap in response time will be massive compared to the other two contact methods.
There are 11 different ways to deposit money on to Golden Nugget. This impressive list includes a number of bank cards, e-wallets, cash options, and pre-paid cards, so there should be no problem finding a method that works for you.
The best aspect of these deposit options is that they all come with no fees attached! Normally, every deposit option at an online casino will complete your transaction instantly, but Golden Nugget has two deposit methods which will work a little slower than that.
If you deposit using the bank wire method, you will need to wait business days before your deposit appears in your Golden Nugget account.
Once it is time to withdraw some of your funds, you will have a total of eight options to choose from. Just like with the deposit options, none of these withdrawal options will charge you any fees which is always a huge plus in the online casino world.
The maximum deposit limits range anywhere from 10k for the check by mail, Neteller, or Safekeeping methods to an unlimited amount for the bank wire method.
The Cash at Casino Cage method is instant as well, but you have to travel to the Golden Nugget Casino in Atlantic City first. The slowest withdrawal methods by far are the check by mail which takes up to 3 weeks to receive, and the bank wire which takes business days to receive.
Customer Service terrible, payouts very, very slow and no one knows status. In my mind, if you cannot get your winnings in a timely fashion nothing else matters, go somewhere else.
All the big AC casinos have online operations now, most are good at payouts. Pathetic that the most profitable online casino is also the cheapest.
Borgata, Resorts and Caesars regularly have much better bonuses. This casino is truly like its brick and morter — just plain paranoid and cheap.
Go anywhere else for a better experience. IT FROZE. BEWARE OF GOLDEN NUGGET. They do not have strong software. Can not provide fair gameplay.
They will tell you to get on wifi for best results. They admitted this to me when confronted. First time sign up and play it seems to give you lots of play and some winnings but after that no matter how many times you go and deposit worst then a real casino the play stops and just takes your money quicker then you can deposit it I dont trust this site for that.
Still not quite clear… I also had a bonus round freeze midway, along with many more technical glitches. Save your money and find a better gaming site.Golden Namen Lernen Spiel Laughlin: General Information. I agree to TOS Cancel. Summary of Golden Nugget Customer Service Calls 67 TOTAL CALLS. Write a review. The Cosmopolitan Hotparty Las Vegas.